On desktop - Please click on "OPEN AS PAGE" in the upper-left corner to expand the view.

You can see the shorter version of this case on my Behance here.


The challenge:

How to improve Transferwise’s customer support page

The solution:

Redesign of the support page for personal use and deployment of a live chat.

Project Context

This is the Level 0 case study of Aela's Master Interface Design Bootcamp.

The study's purpose is to make the student more familiar with UX concepts and methods.

Scope and Constraints

Because it was a study case, I’ve only used methods that didn’t require any money.


Briefing

This case study was about creating or improving the support page for some well-known brand active in the market. The page had to be designed for desktop, focused on standard page formatting. It didn't need responsive design or mobile version.

I choose TransferWise, a digital platform that is an alternative to an international bank account.

My Role

I developed this study all by myself.

In order to improve the quality of my design, I’ve received feedback from Aela’s mentors.

Approach

I used the Double Diamond approach.

Table of content

DISCOVER

Secondary Research

Primary Research

DEFINE

Personas

Affinity Map

Problem statement

DEVELOP

Benchmark

Back to Research

Wireframe

DELIVER

Style guide

Final UI

Lessons Learned